Shipping policy

Shipping Policy

A step-by-step guide to what happens between you clicking "Place order" and the package arriving at your door.

What shipping costs

Every order ships free.

Note: No minimum spend. No handling fees. No shipping added at checkout. The price you see at checkout is exactly what you pay.

Where we ship

  • All 50 U.S. states
  • APO / FPO / DPO military addresses
  • U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands) — with slightly longer transit

Heads up: International shipping isn't offered right now. If that changes, we'll announce it on the site.

Step 1 — Processing

Orders are picked, packed, and dispatched within 1 to 3 business days of payment confirmation.

Good to know: Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on Saturday or Sunday start processing on Monday.

Peak periods: Product launches, promotional weeks, and the December holidays may add 1 to 2 business days. If your order is affected, we email you.

Step 2 — Dispatch

The moment your order ships, you get an email with a tracking link.

Note: Please allow up to 24 hours for the first carrier scan to register on the tracking page. If your tracking email hasn't arrived within 3 business days of your order, check your spam folder — then reach out.

Step 3 — In transit

Here's the delivery window once your order leaves us:

Region Standard delivery
Continental U.S. 3 to 7 business days
Alaska, Hawaii, Puerto Rico 5 to 10 business days
APO / FPO / DPO 7 to 14 business days

Heads up: These estimates are given in good faith. Weather, holidays, and carrier-side delays can shift things by a day or two — outside our control.

Step 4 — Delivery

Your carrier is USPS, UPS, or FedEx, chosen for the fastest reliable route to your destination.

Good to know: We can't choose your carrier for you — the selection is made per order based on package size and destination.

If things don't go as planned

The address needs correcting

Email or call us immediately:

Note: We can only fix the address before the package is dispatched. Once the carrier has it, the address is locked. We can't take responsibility for orders shipped to a wrong address you provided.

The tracking shows "delivered" but nothing arrived

Try these steps in order:

  1. Check the delivery location and surrounding areas (porch, mailbox, common areas)
  2. Ask neighbors or building staff
  3. Contact the carrier directly using your tracking number

Good to know: Carriers often have delivery notes (like "left at side door") that aren't visible on the online tracking page.

  1. If the package is still missing 7 days after the delivery date, email us. We investigate together.

The package arrived damaged

Photograph the item and packaging within 48 hours of delivery. Email the photos to us.

Note: We'll arrange a replacement or refund based on your preference.

The package was returned to us

Address issue? Refused delivery? Not picked up from the carrier? We'll be in touch.

Heads up: Reshipping costs may apply depending on the circumstance.

Reach us

  • Email: alcidesv.estrada@outlook.com
  • Phone: +1 404-819-2173
  • Hours: Monday–Friday, 9 AM – 5 PM EST
  • Response time: within one business day

Last updated: June 18, 2026